Privacy Policy

Last updated: April 2024

Introduction

Kaftora ("we," "us," "our," or "Company") operates the Kaftora website and mobile application (collectively, the "Platform"). We are committed to protecting your privacy and ensuring you have a positive experience on our Platform.

This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our Platform, including any content, functionality, and services offered on or through the Platform.

1. Information We Collect

Information You Provide Directly

•Account Information: When you create an account, we collect your name, email address, phone number, location, and role (client or tailor).
•Profile Information: Tailors may provide bio, specialties, portfolio images, pricing, and turnaround times. Clients may provide measurement profiles and preferences.
•Communication Data: Messages, reviews, ratings, and feedback you submit through the Platform.
•Payment Information: Payment details are processed through third-party payment processors (Paystack). We do not store full credit card numbers.
•Verification Documents: Tailors may submit identity verification documents as part of our verification process.

Information Collected Automatically

•Log Data: IP address, browser type, pages visited, time and date of visits, and time spent on each page.
•Device Information: Device type, operating system, unique device identifiers, and mobile network information.
•Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience.

2. How We Use Your Information

•Providing and improving the Platform and our services

•Processing transactions and sending transaction confirmations

•Verifying your identity and preventing fraud

•Sending administrative notifications and updates

•Responding to your inquiries and providing customer support

•Sending marketing and promotional communications (with your consent)

•Conducting research and analytics to improve our Platform

•Enforcing our terms of service and other agreements

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

•Between Users: Tailor and client information is shared to facilitate communication and transactions.
•Service Providers: We share information with third parties who provide services on our behalf (payment processors, email services, hosting providers).
•Legal Requirements: We may disclose information when required by law or to protect our legal rights.
•Business Transfers: If Kaftora is involved in a merger, acquisition, or sale of assets, your information may be transferred.
•With Your Consent: We may share information with third parties when you explicitly consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your account is protected by a password. You are responsible for maintaining the confidentiality of your password and are solely responsible for all activities that occur under your account.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time by contacting us.

Some information may be retained for legal, accounting, or audit purposes as required by applicable law.

6. Your Rights and Choices

Access: You have the right to access the personal data we hold about you.

Correction: You can request that we correct inaccurate or incomplete information.

Deletion: You may request deletion of your personal data, subject to certain legal exceptions.

Opt-Out: You can opt out of receiving marketing communications by clicking the unsubscribe link in our emails.

Cookie Control: You can control cookies through your browser settings.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, understand how you use our Platform, and improve our services. You can control cookies through your browser settings.

Types of cookies we use:

•Essential Cookies: Required for Platform functionality
•Performance Cookies: Help us understand how users interact with the Platform
•Functional Cookies: Remember your preferences and settings

8. Children's Privacy

The Platform is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If we learn that we have collected personal data from a child under 13, we will promptly delete such data and terminate the child's account.

9. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after such modifications constitutes your acceptance of the updated Privacy Policy.

11. International Transfers

Your personal data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country of residence. By using the Platform, you consent to the transfer of your personal data to countries outside your country of residence.

12. California Privacy Rights

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. To exercise these rights, please contact us using the contact information below.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@kaftora.com

General Contact: bmdanjumah@gmail.com

Mailing Address: Kaftora, Accra, Ghana

Phone: Available upon request